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We take immense pride in crafting and packaging our wallart to ensure it arrives safely at your doorstep. However, once a package is handed over to international postal services, the handling is out of our control.

To provide the best possible experience and peace of mind, we offer Worry-Free Shipping Protection at checkout. Please read our policies below regarding damaged, lost, or stolen packages.

1. If You Purchased Worry-Free Shipping Protection (Recommended)

By adding Shipping Protection to your order, you are fully covered in the event that your wallart is damaged in transit, lost, or stolen. We resolve these issues internally, meaning you get a fast, hassle-free resolution.

How to file a claim:

  • fill a form this form within 48 hours of delivery.

  • Include your Order Number in the subject line.

  • Provide clear photos of the damaged artwork AND the external shipping box/packaging.

Resolution: Once we receive your photos, we will immediately process a full refund or begin crafting a free replacement for you—no questions asked, and no waiting for lengthy courier investigations.

2. If You Opted Out of Shipping Protection (Standard Shipping)

If you unselected or removed the Shipping Protection from your cart, your order is shipped via standard international postal services. While we still stand by the quality of our products, any damage or loss that occurs during transit becomes the liability of the shipping carrier.

To receive a refund or replacement under Standard Shipping, you must strictly follow the official international postal investigation process:

How to file a claim:

  • You must immediately take the damaged package (both the artwork and the original packaging) to your local post office and request an Official Damage Report (sometimes called a CN24 form).

  • Send an email to spausdinimasprintopija@gmail.com with your Order Number, clear photos of the damage, and a scanned copy/photo of the Official Damage Report from your post office.

  • We will then file a formal investigation with our shipping carrier.

Resolution: A refund or replacement will ONLY be issued after the postal service concludes their international investigation and officially accepts liability for the damage. Please note that international postal investigations typically take 30 to 90 business days.

By opting out of the Worry-Free Shipping Protection at checkout, you acknowledge and agree to comply with these standard courier investigation timelines and requirements before any compensation can be processed.